Privacy Policy
The following privacy notice describe how we process and collect personal data. The responsibility for handling your personal data is shared between the Norwegian company The Fjords DA (company no. 914 922 941) and its subsidiaries The Fjords Fartøy 1-4, Sognefjorden Farty and Fjord-2 Fjord Cruising. All references to “we” and “us” in the following refer to the Norwegian company The Fjords DA and its subsidiaries.
If you have questions related to how we handle your personal data, please contact:
The Fjords DA at DPO@thefjords.no.
Processing purpose
We collect and process personal data about you for the following purposes:
- To keep record of your details on our system for future engagements
- To arrange contract with you for use of our services
- To organize and process payments of your invoices
- To perform analyses of booking patterns and behaviors to improve our services, availability, and digital platform (website, booking, social media channels, chat, email).
- To conduct marketing using remarketing and deliver targeted advertising.
- To ensure delivery of purchased products and maintain sound logistics.
Your personal data may be converted into aggregated data to produce statistical research and reports. Such data may not be traced back to you.
WHAT TYPES OF PERSONAL DATA DO WE USE?
We obtain personal data either directly from you or from a third party, like a travel agent. We may obtain the following data about you:
- Name
- Email address
- Mailing address
- Telephone number
- Time of travel
- Payment information
- Activities purchased
- Health information related to disability or allergies
Website Visitor Data
We may collect data using Google Tag Manager and Google Analytics, the data is anonymized within this platform. We use this data to understand how visitors use our website, to improve the website and to conduct digital marketing campaigns. Data collected may include:
- Time of site visit
- Time on site
- Interactions with the site (clicking links, leaving the site, where the visitor entered from (Search engines, social media, referral from other websites, ad clicks)
- Browser, operating system, and platform (mobile, pc, tablet)
- IP location
- Language of browser
- Chat logs if the customer uses our chat function
The collection is based on your consent. You may opt out at any time at: https://tools.google.com/dlpage/gaoptout. You may also adjust your cookie-settings in your browser.
TheFjords.no may use these types of cookies:
Cookie Declaration
| 1P_JAR | Personalized advertising from Google and Youtube |
| ANID | Ads across the web through Google |
| CONSENT | Google analytics. Used for analysis data to understand how users use the website. |
| IDE | Ads across the internet. |
| NID | Google ads on for example search, latest searches, last ads printed and more. |
| _fbp | Notifies Facebook that you have visited this page. For personalized ads on Facebook. |
| _ga | Google analytics. Used for analysis data to understand how users use the website. |
| _gcl_au | Google analytics. Used for analysis data to understand how users use the website. |
| _gid | Google Analytics. Used to separate users from each other. |
| _hjIncludedInSample | Hotjar cookie. This cookie tells Hotjar if the user in question should be included in surveys set up in Hotjar. |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to maintain the random user ID, unique to that site in the browser. This ensures that the behavior of subsequent visits to the same site is attributed to the same user ID. |
| _scid | Snapchat unique id. |
| _scat | Snapchat uses this cookie to deliver ads, make them more relevant and meaningful to consumers, and track the effectiveness of advertising campaigns. |
| cbbe | Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution. |
| citybreak_online | Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution. |
| fr | Facebook tracking for ads. |
| online3_797125867_en_en | Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution. |
| AA003 | Atlas solutions (Facebook): Collects information on visitor behavior on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement. |
| ATN | Atlas solutions (Facebook): Targets ads based on behavioral profiling and geographical location. |
| Ely_ | Apsis Profile Cloud uses this cookie to analyze website behavior to deliver tailored marketing. Online Customer Data |
As part of our business, we store data about our customers in order to fulfill the contract that we have entered into with the customer, and in order to be compliant with legal requirements.
We may process and store the following personal information about our customers.
- Name
- Email address
- Mailing address
- Telephone number
- Time of travel
- Payment information
- Activities purchased
- Accommodation purchased
We store this information for up to 5 years to be compliant with the Norwegian law regarding bookkeeping and accounting. We may also store the information for more than 5 years if there are outstanding payments, or active legal disputes.
Business to Business Customer Data
As part of our business, we store data about our customers to fulfill the contract that we have entered into with the customer, and in order to be compliant with legal requirements. Furthermore, we store information regarding our relationships with our partners to provide better service.
We may process and store the following personal information about our business-to-business customers.
- Name
- Corporate affiliation
- Job title
- Telephone number
- Mailing address (of the company)
- List of products booked
- Time of travel
- Email correspondence regarding booking, contracts, and other legal
- Payment information
- Records of purchases made and payment status
We store this information for up to 5 years to be compliant with the Norwegian law regarding bookkeeping and accounting. We may also store the information for more than 5 years if there are outstanding payments, or active legal disputes.
Recipients of Newsletters
We may send out newsletters to everyone who has signed up to receive information about our products and special offers. We process the following information:
- Name
- Company affiliation
- Position/title of the person
- Email address.
Newsletter subscription is based on consent. We delete this information if a person unsubscribes from the newsletter, the information will not be used for other purposes.
Retention periods
We keep your personal data so long as there is a statutory or legal requirement to do so, or to provide the services for you in accordance with our contract. For accounting or auditing purposes we may retain your personal data for a period after our direct business dealings have ended.
We are legally obligated as per the Norwegian Law of Bookkeeping Chapter 5 to store any data pertaining to financial transactions for up to 5 years.
Data storage and transfer
We store your personal data on systems located within the European Economic Area (EEA), which comprises the members of the European Union, Norway, Iceland and Lichtenstein, Your data may be stored on servers located outside the European Economic Area (EEA). We have concluded valid and enforceable data processing agreements with all subcontractors that process personal data on behalf of us, including subcontractors located outside EEA. The data processing agreements ensures that our subcontractors are obligated to follow the same standards as prescribed by European data protection law. We may share your personal data with companies within The Fjords Group, and with other partners or suppliers.
Categories of data processors
Booking and purchasing – Our partners that process bookings, payment information, transaction data related to credit card payments.
Accounting – Our partners that process financial information including payments, transactions, and bookkeeping data for the purpose of fulfilling our legal requirements per the law about bookkeeping and accounting.
Marketing, sales and Analytics – Our partners that process customer information for the purpose of website and social media analytics
Your Rights
When we collect and process personal data about you have several rights among them: the right to request access to your personal data, have it corrected or deleted and the right to object to our processing of your personal data.
If you require assistance or further information about how your personal data is used by us, then contact our Data Protection Office via email: DPO@thefjords.no
If you are not completely satisfied with how your personal data request was handled, then you may contact your local data protection supervisory authority.
